Terms and Conditions

1. Introduction and scope

These terms apply to digital services requested from The Academic Edge through this website, email, telephone, WhatsApp or another agreed communication channel. The website primarily allows visitors to enquire about services. Browsing the website or submitting the contact form does not automatically create a paid-service contract.

A service agreement begins only when the scope, price and relevant terms have been accepted in writing and any required payment has been received. A quotation, invoice, order confirmation, project brief or written correspondence may contain additional project-specific terms. Those terms take priority where they expressly differ from these general terms, subject always to applicable mandatory law.

2. Services and project scope

The Academic Edge provides digital services that may include academic writing and support, editing, research support, data analysis, coding assistance, software or web-related services, digital content and other services expressly stated in a quotation or written agreement. Deliverables may include original written academic work, digital files, analysis, consultation, research guidance, design, code, websites or other agreed digital outputs. Availability is assessed for each enquiry.

• The precise deliverables are limited to the written scope agreed for the project.
• Services not listed in that scope are not automatically included.
• Examples, estimates and discussions before confirmation do not expand the final scope unless incorporated into the written agreement.
• We may decline work that is unlawful, unsafe, deceptive, unethical, technically impractical or outside available expertise.

3. Quotations and pricing

Prices depend on scope, complexity, required expertise, deadline, file condition, revision allowance and other project requirements. Website prices are general starting points where described as "from" and do not replace a project quotation.

• A quotation is valid only for the period stated in it. If no period is stated, it may be withdrawn or revised before acceptance.
• Additional work outside the accepted scope may require a revised quotation.
• Taxes, third-party costs, transaction charges and platform fees are handled as stated in the quotation or invoice.
• The client must review the scope, price, deadline and revision allowance before making payment.

4. Payment

Payment requirements are communicated in the quotation, invoice or written agreement; this website does not currently provide a checkout. Work may not begin until the required payment has been received and confirmed. We may pause delivery where an agreed payment is overdue.

Clients must use authorised payment methods and provide accurate payment information. We may request reasonable evidence where a payment cannot be identified. Payment does not entitle a client to work beyond the agreed scope.

5. Client responsibilities

The client is responsible for:

• Providing accurate and complete instructions, required files, access credentials and reference materials on time.
• Confirming authority to share submitted information and documents.
• Reviewing drafts and responding to reasonable questions promptly.
• Identifying institutional, technical, formatting and platform requirements before work begins.
• Backing up important files and retaining copies of delivered work.
• Using deliverables lawfully, ethically and consistently with relevant institutional or professional rules.
• Avoiding unnecessary passwords, identity documents, financial credentials and sensitive personal information.

Missing information, late feedback or inaccessible systems may affect the delivery date. These responsibilities do not excuse genuine errors for which The Academic Edge is responsible.

6. Deadlines and delivery

Delivery dates are based on the agreed scope and the information available when an order is confirmed. A deadline is not final until confirmed in writing. Client-caused delays, scope changes, third-party outages, technical failures or events outside reasonable control may require a revised schedule. We will communicate material delays where reasonably possible.

Delivery may be made by email, cloud link, messaging platform, repository, website deployment or another agreed digital channel. The client should confirm receipt and inspect deliverables promptly.

7. Revisions

Every confirmed service includes two revision rounds at no additional charge. Each round is one consolidated request for specific adjustments that remain within the originally agreed brief, requirements and scope.

A revision is a reasonable adjustment intended to bring the deliverable into line with the originally agreed scope. It does not include:

• A new topic, concept, design direction or research question.
• New source material supplied after completion or a changed institutional requirement.
• Additional pages, features, functionality or a substantially different structure.
• Work omitted from the original brief or rebuilding approved work after a change of preference.

Scope changes and revision rounds requested after the two included rounds may require a new quotation and payment. Revision requests must be specific, remain within scope and be sent through an agreed written channel within any period stated in the project agreement. If no period is stated, requests must be made within a reasonable time after delivery. Corrections required because the delivered service materially fails to match the agreed scope do not reduce the two included revision rounds, and this allowance does not limit remedies required by applicable law. Unused revision rounds have no cash value and cannot be converted into unrelated services.

8. Approvals and client changes

Approval of a draft, design, structure, feature or milestone may limit later requests to reverse that decision. Changes requested after approval may be treated as additional work. The client remains responsible for final review before publication, submission, printing, deployment or use. We should correct material errors for which we are responsible, subject to the agreed scope and applicable rights.

9. Intellectual property

• The client retains ownership of materials and original ideas they lawfully provide.
• The Academic Edge retains its pre-existing tools, templates, systems, processes, libraries, methods, reusable code, know-how and generic assets.
• Rights in custom final deliverables are transferred or licensed only as stated in the project agreement and after full payment.
• Third-party materials remain under their own licences. Licence notices must not be removed, and those materials must not be used outside their permitted terms.
• Drafts, rejected concepts and unpaid work remain the property of The Academic Edge unless otherwise agreed.

We may retain internal working files and records where reasonably necessary. Portfolio use occurs only with permission or after appropriate anonymisation, and never where a confidentiality obligation prevents it. Personal information is handled under the Privacy Policy, not claimed as our property.

10. Confidentiality

Client identities and project work are kept confidential and are not shared publicly or for advertising or other unrelated purposes. Information may be disclosed where necessary to service providers acting on our behalf, professional advisers or authorities, or where required by law. The client should identify unusually sensitive or restricted material before sharing it. Ordinary internet communications cannot be guaranteed to be absolutely confidential. Our handling of personal information is described in the Privacy Policy.

11. Third-party services

A project may depend on third-party platforms, hosting providers, software, APIs, payment providers, repositories, plugins, libraries or communication tools. Their availability, policies, pricing and functionality are outside our complete control. The client may need to maintain required subscriptions, licences or accounts, and third-party changes may affect delivery or ongoing functionality.

We are not responsible for a failure caused solely by a third party, but this does not remove liability that cannot legally be excluded.

12. Academic, professional and business outcomes

No grade, mark, admission, publication, certification, employment result, revenue, traffic level, ranking, approval or other outcome is guaranteed. Results depend on factors outside our control. Clients remain responsible for independent review and lawful use of deliverables.

Services do not replace advice from a qualified lawyer, accountant, medical professional or other regulated adviser where that advice is required. Nothing in this section excuses a failure to provide the agreed service with reasonable care.

13. Prohibited use

Services and deliverables must not be used for:

• Illegal activity, fraud, impersonation or misrepresentation of identity or credentials.
• Unauthorised access, malware, harassment or intellectual-property infringement.
• Deliberate academic deception or a breach of institutional, professional or platform rules.
• A breach of another person's confidentiality or any activity that violates applicable law.

14. Suspension and termination

We may suspend or terminate work where payment is overdue, required information is not provided, a client becomes abusive or threatening, the requested use is unlawful or prohibited, continuing creates a security or legal risk, or the client materially breaches the agreement.

Termination does not automatically create a refund entitlement or remove payment obligations for work completed, committed resources or non-recoverable costs, subject to mandatory law. A client may request cancellation under our Refund, Cancellation & Revisions Policy.

15. Disclaimer and limitation of liability

Services will be provided with reasonable care and in accordance with the agreed scope. We do not guarantee outcomes outside our control. To the extent permitted by applicable law, liability for indirect, incidental or consequential loss may be excluded.

Nothing in these terms excludes or limits liability where exclusion is prohibited, including liability arising from fraud, fraudulent misrepresentation or other non-excludable conduct. Nothing removes mandatory consumer rights or remedies. No general monetary liability cap is imposed by these terms.

16. Events outside reasonable control

Neither party is responsible for delay caused by events outside reasonable control, including major infrastructure failure, widespread internet or power disruption, natural disaster, government action, war or civil disturbance, serious illness or emergency, or failure of a critical third-party platform. The affected party should communicate and reschedule reasonably where practical. This does not excuse payment already due for completed work.

17. Complaints and disputes

1. Contact info@theacademicedge.co first.
2. Both parties should try to resolve the complaint through written, good-faith communication.
3. Neither party is prevented from seeking urgent relief where reasonably necessary.
4. An unresolved dispute may be referred to a court, tribunal, regulator, mediator or other body that lawfully has jurisdiction.
5. Applicable mandatory consumer protections remain unaffected.

18. General provisions

• If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent legally possible.
• Delayed enforcement does not waive a right.
• Written project-specific agreements may supplement these terms.
• No third party receives rights under these terms unless applicable law requires otherwise.
• Electronic communication and written electronic acceptance may be used to form and administer a project agreement.

We may update these general terms for future use. Continued website use does not retrospectively change an already accepted project agreement unless the parties agree or the change is legally permitted. These terms must be read subject to applicable mandatory law.

Questions may be sent to info@theacademicedge.co or raised by telephone or WhatsApp at +234 911 022 8167.